The Mission Inn FAQ

Where is The Mission Inn Hotel & Spa located?
We are located in the heart of historic downtown Riverside, California at 3649 Mission Inn Avenue, Riverside, CA 92501.

What are the check-in and check-out times?
Check-in begins at 4:00 PM, and check-out is at 11:00 AM. 

Is parking available?
Yes, valet parking and self-parking options are available for hotel guests and visitors. Parking rates may vary by event and season.

Is the hotel pet-friendly?
No, unfortunately we only accept service animals.

Can I modify or cancel my reservation?

Advance Purchase Rates and Most Packages are non-Refundable after 24hrs of making the reservation. Qualified reservations, please cancel or modify by 4:00 P.M. (PST) 48 hours prior to your expected arrival date for a full refund of your one night's deposit. If your stay was booked over a minimum night requirement, you will be charged the full length of your reservation. For cancellations or modifications, please call Reservations at (800) 843-7755
 

Do you require a security deposit at check-in?
Yes, Your debit/credit card used to secure your room is required at check-in. The hotel will authorize for the full amount of your stay plus an additional $100 per day to cover incidentals. The authorization will hold the funds until checkout, at which time the amount actually incurred during the stay will be charged. 

When should I expect my security deposit back?
Refunds and authorized amounts may take up to 30 days after departure to be released by your bank or financial institution, the hotel will not be responsible for any resulting overdraft fees or charges.

Are there any resort or facility fees?
A $35 daily resort fee applies, which includes access to the fitness center, pool, and other amenities.

What dining options are available on the property?
Enjoy a variety of dining experiences, including:

• The Mission Inn Restaurant – classic California cuisine
  • Afternoon Tea
  • Sunday Brunch 
• Las Campanas – authentic Mexican dining
• Duane’s Prime Steaks & Seafood – award-winning fine dining
• Bella Trattoria – Italian Bistro
• Presidential Lounge - signature cocktails and elegant ambiance
• California Lounge- a sleek bar with small bites 
• Casey’s Cupcakes – gourmet cupcakes and desserts
• Candy Lane - Candy store with old and new favorite sweets 

Or enjoy food and drinks from the comfort of your hotel room with our In Room Dining option

Do I need reservations for dining?
Reservations are highly recommended, especially for weekends and holidays.

How can I book a treatment at Kelly’s Spa?
Appointments can be made by calling (951) 784-0300 or visiting our website kellysspa.com

Is the spa open to non-hotel guests?
Yes, Kelly’s Spa welcomes both hotel guests and day visitors with spa reservations and for card members.

What amenities are included with a spa visit?
Spa guests enjoy access to the heated pool, Jacuzzi, eucalyptus steam room, and relaxation lounges.

Is there a membership for Kelly’s Spa?
Yes, Kelly’s Spa has a three-tiered membership that offers access to the pool, steam room, special discounts, and monthly services.

Do you offer tours of the hotel?
Yes, guided Historic Tours are offered weekly and share the rich history and stories behind The Mission Inn’s architecture and art.

Can I host an event or wedding at The Mission Inn?
Absolutely! Our award-winning event and wedding venues offer breathtaking backdrops and full-service planning. Contact our Events Department for details. events@missioninn.com

When is the Festival of Lights?
The Festival of Lights typically runs from late November through early January. Specific dates and event details are announced each fall.

Is The Mission Inn open to the public for dining and tours?
Yes, the public is welcome to dine, visit the shops, and join our tours, even without a hotel stay.

Who should I contact for more information?
Please call (951) 784-0300 or visit www.missioninn.com for additional details.